Privacy Policy

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Information We Collect

We may collect the following information:

• Full Name
• Email Address
• Mobile Number
• Shipping & Billing Address
• Payment Information (processed securely through trusted payment gateways)
• Order History
• Size & Custom Measurements (for customized orders)
• Website usage information through cookies

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How We Use Your Information

Your information is used to:

• Process and deliver your orders.
• Create customized garments based on your measurements.
• Communicate order updates and customer support.
• Improve our products, website, and shopping experience.
• Share collection launches, exclusive offers, and updates (only with your consent).

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Payment Security

SERENE does not store your complete payment details. All online payments are securely processed through trusted third-party payment providers. Your financial information is encrypted and never shared with us.

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Custom Measurements

Measurements shared for customized garments are used solely for creating your order and may be securely retained for future repeat orders unless you request their removal. We treat your measurements with the highest confidentiality.

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Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse website performance. You may disable cookies through your browser settings at any time.

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Information Sharing

We do not sell or rent your personal information. Information is shared only with trusted service providers involved in payment processing, shipping, and website operations. All third-party providers are contractually obligated to protect your data.

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Data Protection

We implement appropriate security measures to protect your information against unauthorized access, loss, or misuse. Our systems are regularly reviewed and updated to ensure your data remains secure.

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Your Rights

You may request to:

• Access your personal information.
• Update or correct your information.
• Request deletion of your personal data where applicable.
• Opt out of marketing communications at any time.

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Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

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Your trust is our most valued treasure.